Support

inG8 for Android

inG8 for Android Support

inG8 for Android Support

We are dedicated to providing the best support possible for our products. In fact, we're so dedicated that we will support you even if you are just using the demo version.

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How do I recover data from my Android device?

inG8 for Android is easy to use. First, install the software and launch the app.

Recovering From the Android Devices
1. Connect your Android phoen or tablet to your computer using the appropriate cable. Your computer should detect the connection.
2. Click the Start Recovery button.
3. Click on the Android device icon.
*Note: If you don't see the icon, check your connection or update your drivers.
4. Chose the type of data to recover.

Your recovery will start and can take anywhere from 15 minutes to several hours depending on how much data is on the device and microSD card.

I can't get my device to connect. Why?

Use these troubleshooting tips to get your Android device to connect.

Connecting Android Devices
1. Cables & USB ports: Cables and USB ports can go bad at any time. Try connecting using a new cable and a different USB port.
2. Update your driver: You may need to download the latest driver for your device from the manufacturer's website.
*Note: Some manufacturers may not release drivers for Windows 10 and you may need to run inG8 for Android on a Windows 7 machine.
3. Unknown Sources & Developer Mode: Your Android device settings must allow unknown sources and must be in developer mode. See the section below on changing these settings on your device.

Allowing Unknown Resources on Android Devices

Your Android device must allow Unknown Sources before inG8 for Android can recover data.

Allowing Unknown Sources
1. Go to Settings
2. Click on Security.
3. Check the "Unknown sources" box.
Allow Unknown Sources in Android

Put Your Android in Developer Mode

Your Android device must be in developer mode for inG8 before Android can recover data.

Developer Mode for Newer Android Versions
1. Find your build number:
Stock Android: Settings > About phone > Build number
Samsung Galaxy S5: Settings > About device > Build number
LG G3: Settings > About phone > Software information > Build number
HTC One (M8): Settings > About > Software information > More > Build number
2. Once you have found the build number, tap on it 7 times.

That's it. Your phone is now in developer mode.

Developer Mode for Older Android Versions (USB debugging)
1. Android 4.0: Go to Settings > Developer options and check the USB debugging box.
2. Android 2.3: Go to Settings > Applications > Developement and check the USB debugging box.