Support

inG8 for iOS

inG8 for iOS Support

inG8 for iOS Support

We are dedicated to providing the best support possible for our products. In fact, we're so dedicated that we will support you even if you are just using the demo version.

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How do I recover data from my iOS device?

inG8 for iOS is easy to use. First, install the software and launch the app. Before starting, you must disable the passcode, fingerpint, and/or facial recognition.

Recovering From the Device
1. Connect your iPhone, iPad, or iPod Touch to your computer using the appropriate cable. Your computer should detect the connection.
2. Click the Start Recovery button.
3. Click on the iOS device icon.
*Note: If you don't see the icon, check your connection.
4. Chose the type of data to recover.
5. Click "Trust" on your device.

Your recovery will start and can take anywhere from 15 minutes to 2 hours depending on how much data is on the device.

How do I recover data from an iTunes backup?

inG8 for iOS is easy to use. First, install the software and launch the app.

Recovering From iTunes Backups
1. Click the Import from iTunes button.
2. Navigate to the iTunes backup folder.
*Note: The backup default location is - C:\Users\{USERNAME}\AppData
\Roaming\Apple Computer\MobileSync\Backup\{sequence of numbers and letters}\Manifest.plist
4. Select the Manifest.plist file and click open.

Your recovery will start and can take anywhere from 15 minutes to an hour depending on how much data is in the backup.